FAQ | Cornish Gold: Kernow Gold
Have any questions or concerns ? We’re always ready to help!
Welcome to our FAQ section, where we answer your most common questions about Cornish gold.
At Kernow Gold, we combine off-the-shelf ethical gold jewellery with bespoke gold jewellery commissions made right here in Cornwall.
Whether you're curious about our products, the ethical sourcing of our materials, or the processes involved in creating our unique pieces, you'll find the answers here.
Explore below to learn more about what makes Kernow Gold truly special.
ABOUT KERNOW GOLD'S PRODUCTS
Is the Gold Used in Your Collections Mined in Cornwall?
No, currently there are no active gold mines in Cornwall. While gold can be panned in secret river locations within Cornwall, the quantities of gold being found are minimal.
How is a Kernow Gold Design Cornish?
Our designs are distinctly Cornish by collaborating with local goldsmiths and artisans in Cornwall. Each custom commission piece is made in Cornwall, complete with a Cornish maker’s hallmark.
We use recycled gold for commissions, certified conflict-free diamonds, and responsibly sourced gemstones.
We have access to certain gemstones found in Cornwall, such as Amethyst and Quartz.
These designs, processes, and collaborations with local artisans create unique gold jewellery piecs that can be passed down through the generations.
What Does Ethical Gold Mean?
All materials used in our jewellery range are ethically and responsibly sourced. Our UK suppliers of 9ct gold collections are members of the Responsible Jewellery Council, the world standards body for responsible jewellery throughout the entire supply chain.
Their ‘Code of Practice' includes key development frameworks like the Universal Declaration of Human Rights, ILO Principles, and UN Sustainable Development Goals (SDGs).
Packaging is also plastic free, sustainable or recycled.
Do You Use Cornish Tin in Your Products?
Yes, if required, we use genuine Cornish tin for inlays in our gold jewellery. The tin we use was historically mined in Cornwall, ensuring a unique connection to Cornish tin heritage.
Combining traditional methods and modern designs, we create pieces that celebrate the rich mining history of Cornwall.
Does Kernow Gold Sell Silver Jewellery?
We don't sell silver jewellery in our collections. However, you can explore our range of silver jewellery on our sister website www.sennenjewellery.com. However, incorporating silver in bespoke commissions is possible.
How Can I Learn More About Cornish Gold and Cornish Mining?
To learn more about Cornish mining and its rich history, we recommend reading our detailed blog posts on the topic. Cornwall used to be one of the world's major tin producers, and our blog delves into the fascinating heritage of Cornish tin and gold mining.
How Does Kernow Gold Ensure Quality and Authenticity?
Our commitment to quality and authenticity is backed by rigorous processes and careful research. We ensure that all materials are responsibly sourced and that every custom commission design is meticulously crafted by skilled Cornish artisans.
MAKING AN ORDER
What are the Payment Options?
We accept card payments, PayPal, Clearpay (pay in 4 instalments with no interest). Bespoke commissions can be paid via bank transfer or online invoice, typically requiring a 50% deposit before starting work, with the remainder due upon completion.
DELIVERY
What are the Delivery Options?
All orders are posted via tracked and signed-for Courier or Royal Mail, depending on the size and value of the order. Local orders within Cornwall, UK, may be hand-delivered. We deliver to all locations serviced by Royal Mail’s tracked and signed-for service. Normal delivery schedules apply to bank holidays.
How Do I Track My Order?
All orders are sent using tracked and signed-for postage. We will send you the tracking number along with the dispatch email. Someone will need to be at home to receive the package.
RETURNS
What is Your Returns Policy?
You may return an item within 14 days of receipt for any reason. After this period, returns are accepted only for manufacturing faults. In such cases, we will refer back to the original supplier for repair or replacement.
Refunds will not be given for items damaged by you, including damage from inadequate return packaging. Proof of purchase is required.
Please note, earrings are non-refundable for hygiene reasons.
Bespoke commissions are also non-refundable.
How Do I Return an Item?
First, notify us of the return at kernowgold@yahoo.com. We will provide the returns address. You are responsible for ensuring the package is adequately insured. In case of a missing package, you will need to claim from your postal provider.
Once we receive the goods, we will process the refund, which can take 5-21 days, depending on the payment method.
Privacy Policy and Trading Terms and Conditions
Please click on the links to see our Privacy Policy and Trading Terms and Conditions.
Why Should I Choose Kernow Gold?
At Kernow Gold, our passion for creating beautiful, ethical jewellery spans generations. Our deep connection to Cornwall and commitment to responsible sourcing ensure that every piece tells a story.
Whether you’re looking for a unique gift or a bespoke Cornish gold commission, choosing Kernow Gold means supporting local artisans in Cornwall and sustainable practices.
Our range of ethical gold products and bespoke commissions offer something special for all the family, ensuring that everyone can find a piece to cherish.
